What you get
Health monitoring
Continuous health checks across sites, links and servers with proactive alerting.
SLA reporting
Availability, incident and response-time reports mapped to your service levels.
Remote O&M
Diagnostics, configuration fixes and restarts performed remotely by the NOC.
Over-the-air updates
Staged software and configuration updates with rollback safety.
Capacity & trend insights
Usage trends and capacity forecasts to plan expansion before you need it.
Lifecycle management
Onboarding, changes and decommissioning handled as a service.
Specifications
| Service model | Managed subscription, per site / per seat |
|---|---|
| Monitoring | 24/7 health checks with proactive alerting |
| Reporting | SLA dashboards + scheduled PDF/CSV reports |
| Updates | Staged OTA with rollback |
| Deployment | Compatible with cloud, on-premise and air-gapped estates |
| Support | Tiered response SLAs |
Frequently asked questions
What is a managed network subscription?
Instead of buying software and staffing operations yourself, S400 delivers the network as a managed service: monitoring, SLA reporting, remote fixes and updates are included.
What SLA metrics are reported?
Availability, incident counts, response and restoration times per site and per service — mapped to the SLA you sign.
Who owns the data and the system?
You do. S400 is an operational service layer; system ownership, data and logs stay with you — including on on-premise and air-gapped deployments.
Does S400 work with on-premise deployments?
Yes — remote O&M can run within your permitted channels, and monitoring can be exercised inside your perimeter where connectivity is restricted.